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Marine Automation Field Engineer / Field Technician

Sea Machines Robotics

Sea Machines Robotics

Boston, MA, USA
Posted on Thursday, July 11, 2024
Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. and machine learning to disrupt the massive maritime transportation market. Our tech provides ships and workboats the intelligence to be commanded remotely, increase safety for maritime crews, and radically improve operator productivity.

We’re recruiting for an experienced customer-facing, marine systems Field Application Engineer and Technician to join our team. The positions will be based at our Boston, MA office. You’ll travel to customer and dealer sites worldwide to coordinate Sea Machines' product deployment and service on customer vessels. You have demonstrated aptitude with marine vessel controls, electronics and mechanical systems. You have solid experience installing and commissioning complex hardware/software products and have excellent communications skills. You’re hands-on, innovative and passionate about new technology.

Responsibilities
  • Coordinate installation and commissioning of Sea Machines' products in customer marine vessels worldwide working with our dealer network.
  • Monitor Sea Machines product performance in customer fleets.
  • Respond to customer support inquiries and provide timely resolution of customer field issues.
  • Maintain regular communications and reporting of any field issue to the operations and technology teams.
  • Provide input to product documentation including installation, service and user manuals.
  • Service test boat and office simulation equipment when required.
Requirements and Skills
  • 7+ years of installation and service experience with complex hardware/software technology products (ie., marine systems, industrial control systems, manufacturing automation, commercial facilities like HVAC or elevators, etc.)
  • A background in supporting controls and electronics is required to be successful in this role.
  • Must be skilled in electrical troubleshooting and test equipment use.
  • Foster a customer support culture based on execution, quality and responsiveness.
  • Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.
  • Ability to work collaboratively across departmental functions.
  • Significant domestic and international travel is required for this position (50%)
  • Degree or coursework in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.
Desired Skills and Experience
  • Marine certifications or licenses are a plus.
  • Marine-specific electronics experience is a plus.
  • HVAC, building controls, refrigeration controls, PLC experience is a plus.
  • Linux experience, networking experience, coding experience are all helpful although not required.