The Opportunity

The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.

Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.

Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.

About Mia

Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.

Who You Are

Mia is seeking its first dedicated Compliance Manager to build and own our compliance program from scratch. This role is critical for Mia's 2026 phase of massive scale, specifically with the launch of outbound calls and texts. The successful candidate will bring a strong compliance background, the ability to operate at startup speed, and a rigorous project management mindset to protect Mia and our dealership clients, ensuring we are known as the AI solution that "does it right.

What You’ll Do

• Build and own the complete compliance program, taking over all scattered compliance ownership (including SOC2 and TCPA) and monitoring trends.

• Take over project management functions for the SOC2 program from the Chief of Staff, Nancy Macik, utilizing JIRA.

• Master federal TCPA, state-level mini-TCPA, and FTC TSR regulations.

• Conduct a professional full review of our inbound and outbound SMS products to ensure compliance in every state.

• Provide compliance oversight and assistance to the TechOps, Operations, and Product teams.

• Manage compliance one-pagers for clients and work with the COO on legal documentation and contracts.

• Ensure the company builds a compliant communications platform to protect our dealers from multi-million dollar compliance violation lawsuits.

• You will have full ownership over building the compliance program, including SOC 2 project management.

• You will work closely with Engineering, Product, Operations, and TechOps/IT.

• Thrive in a high-autonomy, high-momentum environment where decisions are made quickly and iteration is constant.

• Help build a culture where compliance is a competitive advantage.

What We’re Looking For

• Minimum of 5-7 years of experience in a similar position.

• Proven track record in building and managing a comprehensive compliance program, including deep knowledge of federal TCPA, state-level mini-TCPA, and FTC TSR regulations.

• Rigorous project management experience, specifically for compliance frameworks like SOC 2, including familiarity with tools like JIRA.

• Experience conducting professional compliance reviews for communication platforms, particularly inbound and outbound SMS products.

• Ability to provide compliance oversight and assistance to Engineering, Product, Operations, and TechOps/IT teams.

• Capacity to operate effectively in a high-autonomy, high-momentum, and rapidly iterating startup environment.

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.