The Opportunity

The $1.2T automotive industry is a pillar of American culture, driving people’s daily lives and 5% of the national GDP. However, it is also one of the most antiquated industries. 90% of car purchases still happen through traditional dealers that are stuck with 20th-century tech and consumer experiences that no one enjoys.

Dealers are struggling now more than ever—net margins have shrunk to 1-2%, driven by heavy competition, lower consumer spending, and rising operational costs. However, dealers can’t evolve their workforce and scale engagement with bad tech and data. It is no wonder that 2 out of 3 consumers do not return to their dealers after purchasing a car. Dealers that don’t modernize their consumer experience soon aren’t just behind—they’re facing an existential crisis.

There is a massive opportunity right now to change how dealers operate and interact with consumers across the entire customer lifecycle. There is no way that dealers in 10 years can compete with software built in the 80s. That is our mission—to evolve the consumer experience of buying and servicing cars to the 21st century.

Who’s Mia?

Mia is the fastest and most humanlike customer service agent for dealerships. We started by rescuing inbound phone calls: Mia speaks like a human, answers the phone 24/7/365, and automates appointments so stores never miss a phone lead again. Mia is now rapidly expanding her communication abilities with additions like texting and outbound campaigns.

In the midterm, Mia will automate inbound & outbound consumer traffic across all digital channels as the modern communications engine for dealers. In the long term, Mia will be the general operating system driving broader dealer workflows—marking a shift from automating communications to automating the dealership itself.

Dealers will evolve to a fundamentally new operating model with consolidated, high-impact software that uplifts the workforce and drives unprecedented efficiencies. Consumers will receive an enjoyable car-buying and servicing experience that matches modern expectations and inspires dealer loyalty.

Who You Are

Reporting directly to the CEO, you are an Austin-based, proven technology sales leader with experience taking a sales organization from 0 to 50 and building the processes, teams, and culture to make it world-class. You thrive in a startup environment where you are concurrently building the function while running it. You balance flexibility and people leadership with meticulous attention to detail and operational excellence, and you will work directly with the CEO to scale our revenue engine.

What You’ll Do

• Partner closely with the VP of Sales to design, build, and scale Mia’s end-to-end revenue engine, including GTM strategy, planning, and execution.

• Own revenue operations, including forecasting, pipeline management, attribution, reporting, and overall CRM (HubSpot) hygiene.

• Lead the strategy, implementation, and optimization of the GTM tech stack to ensure accurate data, efficient workflows, and strong decision-making.

• Develop scalable capacity models, territory and segmentation strategies, and revenue dashboards to support growth across dealer, OEM, and partner channels.

• Drive sales enablement efforts, including onboarding, training, playbooks, and tools to support consistent, high-quality execution.

• Design and manage sales compensation plans in partnership with Finance to align incentives with revenue goals.

• Build, lead, and develop a high-performing Revenue Operations team while fostering a culture of operational excellence and continuous improvement.

What We’re Looking For

• 10+ years' experience in a high-growth Tech and/or Management Consulting company(ies) with a minimum of 3+ years proven experience in a revenue operations leadership role(s)

• Proven track record of driving revenue growth through operational efficiency, data-driven decision-making, and strategic planning

• Experience establishing and scaling revenue capacity models, pipeline forecasting, and pipeline management processes

• Ability to drive continuous improvement across revenue operations through data, process, and operational rigor

• Strong cross-functional partnership with Finance, Product, and Marketing to align revenue operations with business objectives and market trends

• Deep expertise in sales enablement and revenue operations, with a strong analytical and data-driven mindset

• Ability to translate data into insights that inform strategic and operational decisions

• Strategic, first-principles thinker with exceptional leadership and communication skills

• Proven ability to motivate, influence, and inspire teams to achieve ambitious revenue goals

• Leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, set of goals, and a game plan while inspiring others to embrace and follow the plan

• Exceptional communication and presentation skills, both verbally and in writing

• Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously

• Bachelor's degree in Business, Finance, or a related field strongly preferred; MBA is a plus

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.