The Opportunity

The $1.2T automotive industry is a pillar of American culture, driving people’s daily lives and 5% of the national GDP. However, it is also one of the most antiquated industries. 90% of car purchases still happen through traditional dealers that are stuck with 20th-century tech and consumer experiences that no one enjoys.

Dealers are struggling now more than ever—net margins have shrunk to 1-2%, driven by heavy competition, lower consumer spending, and rising operational costs. However, dealers can’t evolve their workforce and scale engagement with bad tech and data. It is no wonder that 2 out of 3 consumers do not return to their dealers after purchasing a car. Dealers that don’t modernize their consumer experience soon aren’t just behind—they’re facing an existential crisis.

There is a massive opportunity right now to change how dealers operate and interact with consumers across the entire customer lifecycle. There is no way that dealers in 10 years can compete with software built in the 80s. That is our mission—to evolve the consumer experience of buying and servicing cars to the 21st century.

Who’s Mia?

Mia is the fastest and most humanlike customer service agent for dealerships. We started by rescuing inbound phone calls: Mia speaks like a human, answers the phone 24/7/365, and automates appointments so stores never miss a phone lead again. Mia is now rapidly expanding her communication abilities with additions like texting and outbound campaigns.

In the midterm, Mia will automate inbound & outbound consumer traffic across all digital channels as the modern communications engine for dealers. In the long term, Mia will be the general operating system driving broader dealer workflows—marking a shift from automating communications to automating the dealership itself.

Dealers will evolve to a fundamentally new operating model with consolidated, high-impact software that uplifts the workforce and drives unprecedented efficiencies. Consumers will receive an enjoyable car-buying and servicing experience that matches modern expectations and inspires dealer loyalty.

Who You Are

We’re looking for a Director of Finance to own and build the finance function end-to-end. This is a highly hands-on role today with a path to growth as the company scales. You’ll partner closely with the CEO and investors to rebuild our financial model, track operating metrics, and run day-to-day financial operations.

This role is designed for someone who has already owned finance at high-growth software startups and wants to step into broader strategic leadership with real growth upside.

What You’ll Do

• Own forecasting, budgeting, cash planning, and runway management

• Rebuild the company’s financial model from scratch, incorporating investor guidance, scenario planning, and sensitivity analysis

• Support fundraising, board preparation, and strategic decisions with clear, defensible analysis

• Track, analyze, and present weekly financial and operating metrics at executive leadership meetings

• Prepare and deliver regular reporting to investors and key stakeholders

• Own investor financial communications and questions

• Ensure metrics are consistent, accurate, and aligned with operations

• Take full ownership of accounting operations, working day-to-day with external accountants

• Oversee month-end close and balance sheet reconciliations

• Review and approve payroll, AP, and cash disbursements

• Own customer invoicing, collections, and AR management

• Build scalable processes, controls, and documentation appropriate for a growing company

• Act as the functional head of finance, balancing strategy with execution

• Lay the groundwork for future finance and accounting hires

• Grow into higher-level roles as the company reaches the appropriate scale and complexity

What We’re Looking For

• 10+ years managing finance at high-growth software startups

• Prior experience at Series A–C stage companies

• Proven ownership of financial modeling, forecasting, and operating metrics (e.g., ARR, burn, runway, LTV, CAC, cohort analysis) in a startup environment

• Hands-on experience running accounting operations (even when supported by external firms)

• Comfort operating with incomplete data, ambiguity, and rapid change

• Strategic, analytical, and comfortable operating in dynamic, fast-paced environments—enjoys balancing detail with big-picture vision.

• Prior role as Director of Finance, Head of Finance, or equivalent

• Experience supporting fundraising processes and investor diligence

• Systems experience implementing or upgrading finance tooling (billing, payroll, ERP, expense)

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.