About the Role

Nirvana is seeking a Senior Account Manager to lead and grow one of our largest and most strategic enterprise healthcare technology clients. This role carries end-to-end ownership of the customer relationship, from executive alignment and complex stakeholder management to product launch, adoption, and multi-year revenue expansion.

As a senior leader on the commercial team, you’ll own the full account lifecycle, blending account management and customer success to drive expansion, growth, and revenue outcomes. You’ll act as a trusted advisor to executive stakeholders, shape strategic plans, and partner across teams to deliver measurable business impact. Success requires sharp judgment, comfort with ambiguity, and a proven ability to exceed revenue targets in complex enterprise environments.

Key Responsibilities

• Own the overall strategy, health, and growth of a large, enterprise healthcare account

• Serve as the executive-level relationship owner, engaging with senior and C-suite stakeholders

• Lead complex onboarding and launch efforts, ensuring cross-functional alignment and successful execution

• Develop and execute an annual account growth strategy focused on expansion, new use cases, and increased revenue

• Own and exceed revenue targets for the account, including retention and expansion goals

• Identify, scope, and close expansion opportunities in partnership with Sales, Customer Success, and Product

• Use data and insights to monitor adoption, forecast growth, identify risks, and inform strategic decisions

• Navigate and influence complex organizational dynamics within a large healthcare client

• Act as the voice of the customer internally, influencing product roadmap, prioritization, and go-to-market strategy

• Mentor and provide guidance to more junior account managers as needed

Success Metrics

• Successful onboarding and enterprise-scale launch of Nirvana’s product

• Deep, trusted executive relationships across the client organization

• Sustained product adoption across multiple teams and workflows

• Expansion into new use cases resulting in meaningful revenue growth

• Consistent achievement and overachievement of assigned revenue targets

• Strong internal cross-functional alignment and execution

What We’re Looking For

• 7+ years managing large, complex enterprise accounts with executive and C suite level stakeholders

• Track record of driving account growth, expansion, and strategic outcomes

• Consistently owned and exceeded revenue targets across complex, multi-stakeholder accounts

• Experience working in a small, fast-paced startup environment

• Strong analytical skills with the ability to use data to drive strategy and decision-making

• Healthcare industry experience, ideally with enterprise health systems or healthcare technology companies

• Experience working with very large healthcare clients and navigating complex buying committees

• Background in sales, customer success, or strategic partnerships

• Exceptional executive communication, negotiation, and influence skills

How We Support You

• Competitive compensation

• Medical, dental, vision, and 401(k)

• Hybrid, dog-friendly NYC office (3 days per week)

• Unlimited PTO

• $1,000 annual mental health & wellness benefit

• Fully stocked office kitchen

• Remote home office support

• Open-door, highly collaborative culture