About The Company

Nirvana is an innovative tech startup based in New York (hybrid office / remote), on a mission to build technology that brings clarity to healthcare insurance coverage. We empower providers to focus on care, and help patients make informed choices throughout their care journeys. We started by focusing on mental healthcare, and are in the process of branching out to new specialties after proving our impact. We brought together talent from healthcare, fintech, and data science to apply innovations from other industries, and today our products are used by some of the largest mental healthcare practices in the country.

About The Role

Nirvana is seeking an experienced, New York City-based Enterprise Customer Success Manager to own our strategic accounts and help define the CS department as we scale. As an Enterprise CSM, you will play a crucial role in our growth story and help to bring healthcare cost clarity to millions of patients. The right person for the role will be highly organized and process-minded, with enough fluency in customer analytics and presentations to grow and lead our largest strategic accounts.

What You'll Do

• Own the customer experience and relationship, from onboarding onward
• Build a deep understanding of each customers needs and how they can improve their utilization of our products
• Design communications and deliver data-driven customer insights that build confidence in our ROI
• Develop and own cross-functional projects to improve the ability to serve our customers
• Act as a thought leader, advising colleagues on product, sales, and marketing opportunities, as well as best practices and governance
• Collaborate with senior leadership to identify new opportunities and scale into them
  
  

What We're Seeking

• A NYC-based professional with 3+ years of experience in Customer Success, Enterprise SaaS
• Passionate about relationships – exceptional at creating and building trusted and productive relationships with customer, their leadership teams, and internal partners
• Comfortable with analytics, building decks and generating data-driven insights on customer utilization
• Proficient in Excel and able to quickly and creatively analyze disparate sets of data (skilled at lookups, PivotTables, nested IF statements, and text functions)
• Experience managing strategic accounts
  
  

Helpful But Not Required

• Prior experience at fast-paced or early-stage companies
• Experience in strategic consulting
• Experience within Healthtech / Healthcare