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Technical Services Engineer - East Coast



Washington, DC, USA · Remote
Posted on Tuesday, June 18, 2024

About mParticle

mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

mParticle is growing and is seeking a Technical Services Engineer!

As a Technical Services Engineer, you will work closely with mParticle's Customer Success, Engineering, and Solutions Consulting teams in providing world-class service to our customers. You will also support mParticle’s customers’ developer teams as they implement mParticle’s Android, Apple (Apple TV and iOS), and JavaScript SDKs, and work with our platform's various APIs. You will also support various components of the mParticle platform such as Audiences, IDSync, Profile API, and others.

This will be a hands-on technical role, that will give you the opportunity to interact with some of the best minds and technology stacks in the mobile app business. You will become an expert in all things mParticle, from our mobile SDKs to our partner integrations. Your work will be meaningful and will have a strong impact on mParticle and our clients’ success.

If you are interested, below are the details to help you determine whether this is the right role for you.

The Successful candidate will:

  • Collaborate with mParticle Customer Success and Solutions teams to support our customers via email, Slack, and Zoom as they work with mParticle's SDKs and APIs.
  • Ensure customer-facing issues are resolved in a timely and accurate manner.
  • Collaborate with mParticle Solutions Consultants on customer data integrations.
  • Communicate product feedback from customers to product and engineering teams to improve user experience and new product features.
  • Assist with new product feature testing.
  • Build internal tooling, SOPs and KBs for the mParticle customer-facing teams.

The ideal candidate:

  • Holds a 4-year undergraduate degree in computer science/engineering or a related technical discipline (e.g., technical boot camp).
  • Has experience with programming languages (Objective-C, Kotlin, Java, Ruby, Python).
  • Can quickly grasp and understand new technologies and concepts
  • Has 1-2 years as a QA Engineer, Software Engineer, or Customer Success/Support Engineer at an enterprise software company
  • Has experience deploying technology solutions and/or in a technical customer support role
  • Has familiarity with mobile SDKs

Additional Information:

  • This role requires participation in an on-call rotation to provide after-hours support to our customers.

Perks & Benefits

  • We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.
  • A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment.
  • An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.
  • 100% fully paid parental leave for all employees (12 weeks for the birth-parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family
  • Remote work allowance to ensure you’re fully set up for success

The base salary range for this full-time position is $70,000-$110,000 based on location and level of experience + equity + benefits.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.