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Technical Account Manager (post-sales)

mParticle

mParticle

IT, Sales & Business Development
Canada · Remote
Posted on Thursday, May 2, 2024

About mParticle

mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

Recognized as one of Crain’s 100 Best Places to Work in New York City and one of Wealthfront Career Launching companies of 2021!

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

As a Professional Services - Technical Account Manager at mParticle, you will work directly with our clients, often in collaboration with the Customer Success team, in owning technical projects, technical account health and relationships with our clients. You will play a critical role in ensuring our clients are successful in adopting, leveraging and growing with the mParticle platform, and maximizing value from our services and solutions.

Your work will be meaningful and have a strong impact on mParticle and our clients’ success. You will have a high degree of freedom in your work, with support from the entire mParticle team. You will interact with some of the best minds in the data technology and marketing space and have the opportunity to partner with cutting edge platforms across the machine learning, analytics, attribution, marketing automation, and social media domains.

About the Candidate

The Successful candidate will:

  • Serve as the customers' trusted technical advisors by providing technical expertise on the mParticle platform and sharing technical best practices to help customers achieve their business goals
  • Serve as the customers’ Professional Services main point of contact
  • Own customers' evolving technical roadmap for the mParticle platform to ensure account's technical health and success
  • Evangelize, educate and support customers on data driven use cases and their execution.
  • Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
  • Contribute to Quarterly Business Reviews with key clients
  • Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices.
  • Travel approximately 25%.

The ideal candidate will/have/be:

  • 4 year undergraduate degree, or equivalent experience.
  • 3-5 years client-facing experience as a Technical Account Manager or in technical solutions implementation or technology consulting roles.
  • Familiarity with RESTful APIs
  • Bilingual in English and Spanish to support our Spanish-speaking customers- strong plus but not required.
  • Experience collaborating with business and technology stakeholders.
  • Excellent written and verbal communication skills.
  • General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, social media.
  • General knowledge of data driven marketing practices: audiences, analytics, retargeting, exclusions etc.
  • Mobile marketing and technology experience is a plus particularly deploying and supporting mobile SDKs and performing and supporting customer data integrations.
  • Nice to have experience in machine learning, cloud architecture/services, serverless functions, streaming data, SQL/analytics

Perks & Benefits

  • We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.
  • A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment.
  • An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.
  • 100% fully paid parental leave for all employees (12 weeks for the birth-parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family
  • Learning & Development yearly allowance for ongoing learning opportunities for employees
  • Remote work allowance to ensure you’re fully set up for success

The base salary range for this full-time position is $130,000 - $175,000 CAD based on location and level of experience + equity + benefits.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.