Director, Product Research & Insights
Hinge
Tinder is at a pivotal moment. We are evolving from a swiping app into a platform that enables real-world connection, trust, and authentic self-expression for a new generation of users.
This shift requires a deeper, more actionable understanding of human behavior, relationships, and social dynamics. UX Research is central to that transformation.
The Director of UX Research leads the research function at Tinder with direct influence on product direction, company priorities, and long-term bets. You will identify the most important unknowns, synthesize signals across research, data, and customer input, and create conviction around where to go next.
This is not a service role. This is a decision-making function. And this is a rebuild moment—you will define how research operates, where it focuses, and how it drives impact across the company.
What You’ll Do:
- Define and drive the UX Research strategy aligned to company priorities, focusing the team on the highest-leverage work
- Identify and close the critical knowledge gaps blocking product and business decisions
- Synthesize inputs across research, data, customer feedback, and cultural signals into clear patterns and perspectives
- Shape product and company direction by influencing roadmaps, defining problems, and building conviction on key bets
- Personally lead high-impact, ambiguous research that informs executive decision-making
- Build, mentor, and scale a high-performing team of researchers
- Establish a simple, scalable operating model that enables continuous understanding of users
- Bring the company closer to users through strong storytelling and direct exposure to real customer experiences
What You Bring:
- Significant experience leading UX Research and influencing senior decision-making in complex product environments
- Strong judgment across qualitative and mixed methods, with the ability to balance depth and speed
- Proven track record of building and developing high-performing research teams
- Ability to synthesize complex and conflicting inputs into clear, actionable direction
- Exceptional communication and influence across product, design, and leadership
- Comfort operating in ambiguity and defining strategy in evolving environments
Why This Role Matters:
Tinder sits at the intersection of culture, relationships, and technology. Few products generate as much opinion—or have as much impact on people’s lives.
This role defines how a global company listens, learns, and decides. You will shape not just what we build, but how we understand the humans we build for—and how that understanding drives meaningful, real-world connection.
200000 - 225000 USD a year
