Senior Manager, Systems and Support
Hinge
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See open jobs at Hinge.See open jobs similar to "Senior Manager, Systems and Support" Eniac Ventures.Customer Service
Paris, France
Posted on Feb 7, 2025
Know where you belong.
Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Match, Hinge, PlentyOfFish, The League, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.
We are seeking an experienced and dynamic Senior IT Manager to lead our European IT operations and support functions in a fast-paced, international environment. The successful candidate will be responsible for overseeing IT support and engineering teams, managing multi-site office IT infrastructures, driving IT systems projects, and ensuring the reliability of IT services across multiple European locations.
Team & Support Management:
- Lead and manage a diverse IT support team, including 3 support engineers (including apprentices) and 2 IT systems engineers based in Paris.
- Maintain high levels of employee satisfaction and professional development within the IT department.
- Provide technical guidance and escalation support to ensure timely issue resolution for internal stakeholders.
Operational Oversight:
- Oversee IT operations across multiple European offices, including Paris, Dublin, London, Ghent, Madrid, Berlin, and Munich.
- Act as the primary point of contact for IT support and system reliability for brands such as Meetic, Tinder and Match.
- Ensure the 24/7 reliability and availability of IT systems and services.
Project Management:
- Lead IT systems engineering projects from conception to deployment, collaborating with internal and external stakeholders to achieve strategic goals.
- Develop and execute plans to upgrade infrastructure and implement new technologies.
Vendor & Budget Management:
- Manage relationships with IT suppliers for hardware procurement (laptops, servers) and software contract negotiations.
- Oversee and manage the IT budget, ensuring cost-effective and strategic allocation of resources.
Strategic & International Collaboration:
- Work closely with international teams in the Americas and APAC to align IT strategies and ensure global systems compatibility.
- Collaborate with internal business functions to understand their needs and develop tailored IT solutions.
Required Soft Skills & Experience:
- Proven experience in IT management, team leadership, and project delivery within an international environment.
- Expertise in managing IT infrastructure and systems across multiple locations.
- Exceptional problem-solving skills with a proactive and service-oriented mindset.
- Fluency in French and English is mandatory.
- Experience working with global stakeholders across time zones.
- Experience with IT vendor management and budget oversight.
Required Technical Skills & Experience:
- Administration in complex multi-brand: Okta architecture (HRIS provisioning, hub/spoke model), Google Workspace, JAMF, Slack, Workspace One
What we offer:
Operate in an international and multicultural environment
A gorgeous working environment in the heart of Paris, spacious and modern office, rooftop, close to transport and amenities
Many quality moments of sharing: office activities, summer party, team buildings
Competitive package in line with the market
Enjoy work-life balance
Edenred lunch vouchers
Classpass gym discounts
Premium healthcare coverage with WTW
Use our products free of charge
Tech environment:
Learn through e-learning, conferences, Meetups and sharing sessions
Agile, collaborative, stimulating and dynamic work environment
Microservice architecture in constant evolution
Tech Culture: crafts, autonomy and knowledge sharing
Express your creativity by participating in our hackathons
Work for a product with a high societal impact
Hiring Process:
A first exchange with Maxime, TA Manager (30/45 min Zoom)
A Hiring manager meeting with Summer, Director, Business Technology and Ken VP, Business Technology (30 min Zoom)
A tech interview with Damien, Senior Manager Systems and Support (60 min Onsite)
An interview with Patrick, Sr. Manager, Infrastructure (30 min Zoom)
A final interview with Christophe, CTO and Carolyne, Senior People Manager EMEA (30 min each Zoom or Onsite)
On your initial days, the HR Team and your team will make sure you start under excellent conditions.
Practical information:
Contract start: As soon as you are ready!
Location: 53 Rue de Châteaudun, Paris 75009
Work From Home Policy: Hybrid, 2 days at the office per week required
Contract: CDI / Full Time
MatchGroup is an employer that respects equal opportunities and diversity. If you need to adapt your recruitment process, don't hesitate to mention this to the TAs during the recruitment screen.
This job is no longer accepting applications
See open jobs at Hinge.See open jobs similar to "Senior Manager, Systems and Support" Eniac Ventures.
