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Customer Success Engineer II

Hinge

Hinge

Customer Service, Sales & Business Development
Los Angeles, CA, USA
Posted on Friday, June 28, 2024
We are seeking a talented and motivated Customer Success Engineer to join our Match Group Central Platform team. Our mission is to provide central services to all brands under the Match Group umbrella as a unique internal provider of Software as a Service (SaaS).
As a team member, you will be responsible for supporting multiple central services that are used by and have a direct impact on the success of brands in the Match Group portfolio.
As a part of the team, you will have the opportunity to learn about the greater technical ecosystem at Match Group and Tinder, and to play a crucial role in supporting our brands.
Where you’ll work: This is a hybrid role and requires in-office collaboration 2x per week (Los Angeles, Palo Alto, Dallas). We're also open to remote.
Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Match, Hinge, Plenty of Fish, and others, each designed to spark meaningful connections for singles worldwide.

In this role you will:

  • Work closely with the central platform engineering & product team to operate and support central services for our MG brands
  • Be a first point of contact (representatives) for our engineering team with holding in-depth knowledge of our team’s services and technologies
  • Build strong rapport with brand developers and prospects by communicating solutions to various technical issues
  • Educate and train customers on existing product capabilities and documentation through scheduled conference calls, as well as demos
  • Deliver customer feedback in the form of stories and tasks using our Jira so that product and engineering teams can continuously enhance the services and technologies
  • Proactively monitor our key system & business metrics and voice up for brands’ success
  • Continuously update our technical develop-facing documentation based on the inputs and feedback we receive from brands
  • Review all of our services’ API endpoints, understand them, and manage them using the Postman to quickly support the brands as needed
  • Wear the brand stakeholders’ shoes and voice up for customers to satisfy our customers’ needs and goals
  • Communicate and escalate issues to the proper engineering teams or owners for resolution
  • Use company data tools to investigate problems and correlate them to release events or code rollouts
  • Set up the SLA (Service Level Agreement) with engineers and work together to meet the SLA for our customers

We could be a Match if you have:

  • 2+ years of professional experience as a customer success engineer/developer support specialist/sales engineer or similar roles
  • Being able to write a quick simple script language (javascript, python, shell, ..) to automate the repeated process
  • Possesses enough understanding of programming concepts and application programming interfaces (APIs) to communicate with developers
  • Fluency in API setup using tools such as Postman, simulate, and debug REST API JSON request and responses
  • Familiarity with cloud providers or infrastructure and GitAbility to fast learn new technology and service
  • Results-oriented, self-directed, and inquisitiveStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
  • Ability to work collaboratively and independently while managing multiple projects, assignments, and/or responsibilities
  • Ability to rapidly assess, analyze, and resolve or troubleshoot issues and distill into clear and concise communications
  • Ability to work in a complex ecosystem with many layers of systems, services, and tools

Bonus Points:

  • Experience in any programming languages (C#/Java/Kotlin/Typescript/golang)
  • Experience working at B2B/SaaS companies
  • Experience using Spring framework (Spring Boot, Webflux/React, GRPC)
  • Experience using .NET framework
  • Experience working with AWS cloud provider/services
  • Experience working with Jira and Jira Service Management
  • Experience working with artifact registry (e.g., JFrog)
  • Experience working with documentation system (e.g., Docusaurus) and monitoring systems (e.g., Datadog, newrelic, Kibana, Grafana, Prometheus)
#LI-CENTRAL
#LI-REMOTE
#LI-CH1
Why Match Group?
Our mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:
Mind & Body Medical, mental health, and wellness benefits to support your overall health and well-being
Financial Wellness Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
Unplug Generous PTO and 18 paid holidays so you can unplug
Career Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
Family Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
Company Gatherings We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!
We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact employeebenefits@matchgroup.com.