Product Operations Specialist
Hinge
Product, Operations
Los Angeles, CA, USA
Posted on May 8, 2024
Our Mission
Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™"
Our Values
One Team, One Dream
We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.
Own It
We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.
Never Stop Learning
We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.
Spark Solutions
We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.
Embrace Our Differences
We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.
The Product Operations Specialist will focus on expanding our current and new product initiatives globally, while introducing processes and oversight on complex initiatives that will allow Tinder to continue to scale. This critical role helps Tinder identify risks, opportunities, and cross dependencies that span the entire organization, “bridging the gaps” by providing consistent reporting on initiatives and program health. It will serve as an accountability mechanism for work that has been prioritized on roadmaps and provide timely updates to decision makers (exec team) on blockers and risks that need to be addressed, ensuring projects are delivered on time and meet or exceed expectations. Your expertise in program management and product operations will guide our ambitious roadmap, helping us build and refine our products and processes.
Where you’ll work:This is a hybrid role and requires in-office collaboration twice per week. This position is located in West Hollywood, Palo Alto or San Francisco.
In this role, you will:
- Develop and implement product operations strategies to enhance productivity and efficiency.
- Collaborate with product managers to align operational activities with product roadmaps.
- Administer the Launch Readiness (Go To Market) Program, coordinating cross-functional teams to ensure timely and successful product launches.
- Identify functional and technical requirements, collecting inputs from business, product, and technical teams to improve transparency of roadmap status across the organization.
- Identify dependencies and the critical path, and apply a systematic approach to status reporting. Partner with teams across the organization and around the globe to define product launch strategy and closely track execution.
- Regularly communicate on initiative status to stakeholders (e.g. weekly updates, point out changes to timings, new additions, recent launches, notable blockers/wins).
- Identify gaps or risks in the process and upcoming releases and define mitigation strategy– use problem solving, communication and active coordination with stakeholders, escalating to executive leadership if necessary.
- Drive continuous improvement initiatives to enhance product quality and user satisfaction.
- Manage and optimize product lifecycle processes, from ideation to launch and beyond.
- Partner with Member Experience to ensure customer voice is fed back into the product roadmap.
- Serve as the subject matter expert on the Product Development Lifecycle Process (PDLC), educating and guiding the team in its application and rollout.
You’ll need:
- 5 years in program management and/or product operations within consumer tech, particularly in fast-growing sectors such as mobile games or subscription services.
- Experience in PDLC and SDLC processes.
- Experience in owning critical processes involving internal & external clients/teams.
- Experience working with cross functional teams & business partners.
- Demonstrated ability to work with cross-functional teams and lead through influence to achieve project outcomes.
- Exceptional ability to manage projects, including structuring and managing multiple concurrent work streams.
- Experience with tools such as Jira, Confluence, Google Suite, Figma, and Monday.com.
Commitment to Inclusion
At Tinder, we don’t just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. Learn more here: https://www.lifeattinder.com/dei
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.
