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Customer Experience Specialist (1 Year Contract)



Customer Service
Seoul, South Korea
Posted on Friday, April 12, 2024
Team Summary
Hyperconnect develops innovative technology that makes communication easier and fun. Customer care is essential to these efforts. The Customer Experience team handles complex user related issues from all products. By providing exceptional support to our global users, we help improve their experience, strengthen customer relationships and increase value and retention. The CX team is committed to helping users the best way we can, all while supporting other teams to build new products and features. We bring skills and a fresh outlook to further the growth of Hyperconnect, making the team a driving force behind customer experience and satisfaction.
Position Summary
As a Customer Experience Specialist for Hyperconnect, you will work closely with team members as well as other departments, be responsible and help provide high-quality support for our users from all around the world.


  • Reply and analyze feedback about our product from users all over the world (Collaborate with regional managers using English)
  • Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
  • Research and make suggestions to innovate our service workflow
  • (Not a leader position)


  • Native Arabic and French with excellent verbal and written communication skills in English
  • Collaborative approach and ability to work well with others cross-functionally and globally
  • Ability to effectively operate with flexibility


  • Relevant work experience in the areas of mobile apps and games, mobile business
  • Customer service work experience in the areas of mobile apps and games, mobile business
  • Customer service work experience in call centers
  • Proficiency in languages other than French, Arabic and English (including Korean)

How We Work

  • Beyond individual growth, you begin to contribute to the growth of the team, learn to collaborate, and proactively solve the tasks you take on.
  • You find and solve problems on your own.
  • Focusing on the overall work and growth of the team, you get involved in the efficiency and productivity of team tasks and successfully carry out team projects.
  • You think beyond the individual and learn how to contribute to building an effective communication culture and teamwork.

Hiring Process

  • Hiring Type: Contract (1 year). Start date is to be discussed.
  • Hiring Process: Application Review > 1st Interview > 2nd Interview > Offer
  • Application documents: Detailed English resume in free format based on career history
  • The results of document screening will be notified individually only to successful candidates
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