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Sr. Director of Communications, Trust & Safety



Marketing & Communications
New York, NY, USA
Posted on Saturday, July 8, 2023
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
Hinge is seeking a Senior Director of Trust & Safety Communications, who will lead communications for all trust, safety and crisis efforts across the organization, providing clarity and confidence in Hinge’s ability to provide a safe and trustworthy dating experience for all.
We're seeking a seasoned communications professional with outstanding media handling skills, a passion for user well-being and experience in platform communications. An ideal candidate will be able to investigate and distill complex safety issues, and respond to a wide-range of situations with a people-first mindset. They will have a proven track record of writing to an extremely high standard and should thrive when collaborating with colleagues across different departments and functions.


  • Lead strategy and execution for Hinge’s Trust & Safety announcements globally, including our work around privacy, accessibility, and integrity.
  • Manage company responses for crisis and emerging issues, responding quickly and effectively.
  • Develop proactive and reactive communications for relevant trust and safety work, across internal and external channels, that create transparency and accountability.
  • Engage regularly with tier one media, external partners, and key internal stakeholders, serving as a company spokesperson when needed, to provide an understanding of our trust and safety efforts.
  • Prepare executives and spokespeople for media interviews and public appearances.
  • Work in close collaboration with product, trust and safety, marketing, legal, and public policy teams, providing communications counsel and support to ensure our message is accurate and effective across all markets.
  • Help amplify trust and safety updates through marketing channels that demonstrate Hinge’s on-going work in the safety space.

What We’re Looking For

  • Experience leading a crisis response function.
  • Experience in trust, safety and support operations and policies.
  • A history of communicating with empathy and clarity around highly sensitive matters such as abuse, spam, fraud, bad actors, etc.
  • Experience working in a fast-paced and constantly evolving environment. Calm under pressure.
  • Proven business judgment, strategic and analytical capabilities.
  • Outstanding executive communication skills; ability to build extensive relationships with cross-functional partners (trust & safety, legal, product, and executive teams).
  • A passion for safety and user-well being.
  • Strong experience in platform communications.
  • Experience working at a public company and in consumer tech.
As a member of our team, you’ll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are…
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.