Ghost is a data-driven distribution platform for the world's largest brands. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock alternative channels for surplus inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L.Catterton), Ghost is one of LA’s fastest-growing startups.

Seeking a highly organized and proactive Technical Operations Associate to join our team. This role is pivotal in enhancing operational efficiency, managing technical tools, and supporting cross-functional initiatives to drive collaboration between Revenue and EPD teams, and building efficient processes for scale. The ideal candidate will possess a strong blend of technical acumen and operational expertise, capable of bridging the gap between technical and non-technical departments.

This position is 100% in-office at our Los Angeles headquarters.

Key Responsibilities:

• Maintain and update technical documentation, ensuring process changes and updates are clearly defined.
• Manage and optimize automation, software, and tools for ideal workflows and organization.
• Develop a deep understanding of our product and admin, providing structured feedback to the product team and technical ops team.
• Support sales and brand partnerships teams with technical and admin assistance to streamline processes.
• Monitor and maintain dashboards and data visualizations via Airtable to track key performance metrics.
• Serve as a bridge between Revenue and Product teams, ensuring relevant updates and feedback are communicated and implemented effectively.

Qualifications

• Education: Bachelor’s degree in Business, Information Systems, or a related field.
• Experience: 2+ years in technical operations, product operations, or related roles.

Technical Skills

• Proficiency in data analysis and familiarity with data scraping technique/ tools.
• Experience with software such as Airtable, Notion, Excel, Google Suite, and Figma.

Soft Skills

• Strong analytical and problem-solving abilities with a technical mindset.
• Detail-oriented with experience in process documentation and optimization.
• Ability to work cross-functionally and communicate insights effectively.

Preferred Qualifications

• Familiarity with self-service tooling and automation platforms.
• Prior experience in retail, merchandising, or e-commerce environments.
• Keen interest in AI and software automation

The salary range for this role is $65,000-$70,000, depending on skills and experience.

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.