Ghost is a private, b2b marketplace that helps scale distribution for the best brands in the world. Ghost works with leading brands in streetwear, apparel, footwear, beauty, and home to find alternative distribution channels for surplus inventory. By providing transparency, data, and a network of vetted buyers, the Ghost platform serves as the backbone for sellers to diversify and optimize their inventory lifecycle. Backed by top VC funds (Cathay, USV, Equal, Eniac), Ghost is one of the fastest growing startups in LA.

We are seeking a Staff UX Researcher with a passion for driving research initiatives and excelling in a collaborative environment. In this role, you will work closely with the Head of Design to establish and lead our user research practice. You will own and drive the Research Roadmap, prioritizing research opportunities in partnership with Product Designers, Product Managers, Operations, and Revenue teams. Your responsibilities will include planning, conducting, and synthesizing research studies, transforming findings into strategic and actionable insights. By collaborating with cross-functional stakeholders, you will advocate for both business and customer needs, utilizing innovative research methodologies to enhance your impact as a researcher and strategist.

This hybrid role is based out of our Los Angeles office and requires in-office presence at least 2-3 times a week.

About Role:

• Own and drive the Research Roadmap: Collaborate with Product Designers, Product Managers, and Operations partners to prioritize research opportunities, ensuring we build the right things the right way.
• Plan, lead, synthesize, and present research studies: Conduct research and share findings across the organization.
• Transform research findings into design strategy: Use storytelling to present insights and shape design decisions.
• Establish buyer and seller councils:
• Advocate for customer needs and motivations: Ensure our product roadmap delivers holistic value for the business.
• Collect and synthesize user research: Use qualitative interviews, user testing, workflow audits, field visits, surveys, and online experiments (A/B testing).
• Lead and mentor research-focused designers: Help designers develop their research skills.
• Leverage AI capabilities: Use evolving AI tools to maximize your impact as a researcher and strategist.

About You:

• 5+ years of experience driving user research in a fast-pace outcomes oriented environment
• Demonstrated excellence turning observations into insights into strategies that teams can leverage immediately
• Comfort operating inside of ambiguity and the ability to create clarity for you and your team
• End to end experience across the research process including planning, executing, documenting, and presenting research studies
• A master of craft and an ability to own and drive the operational needs of the research function

What you will love:

• We believe if we aren’t first, we’re last! We need to be the best at what we do. We must set the highest standards in our winner-take-all market. We fight for every dollar and never settle. We are all owners, hustlers, and streetfighters - working together to achieve a unified goal.
• Anything we can do tomorrow, we can do today. We drive a culture of high velocity, leaving no room for analysis paralysis. We promote efficiency and progress in every step we take. If it will help the business, just do it. It’s better to get a speeding ticket than a parking ticket.
• We are a customer-obsessed company and believe in making it magical: Our members are at the center of our universe. We continuously strive to create experiences that are 10x better at every touchpoint. We anticipate their needs and go above and beyond, delivering experiences that surpass expectations.
• We believe in working as a team to provide solutions, not problems. We are committed to reaching our goals, no matter the challenges. We tackle projects as a team, with a "jump in with both feet" mentality. Every roadblock is an opportunity for innovation. No task is too big or too small, and we take on challenges beyond our core responsibilities, spreading optimism and confidence.
• We embrace radical candor. We embrace difficult questions and uncomfortable answers. Our decisions are grounded in data and facts, leading to meaningful and sustainable outcomes. We value giving and receiving open, honest feedback. We critique ideas, not individuals. We embrace radical transparency and rigorous thinking, avoiding decisions driven by ego or self-interest.

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO
• Monthly catered lunch

Our total compensation for this position can range from $150,000 to $200,000 depending on location. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.