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Customer Success Associate



Customer Service, Sales & Business Development
Los Angeles, CA, USA
Posted on Wednesday, July 3, 2024

Ghost is a private, b2b marketplace that helps scale distribution for the best brands in the world. Ghost works with leading brands in streetwear, apparel, footwear, beauty, and home to find alternative distribution channels for surplus inventory. By providing transparency, data, and a network of vetted buyers, the Ghost platform serves as the backbone for sellers to diversify and optimize their inventory lifecycle. Backed by top VC funds (Cathay, USV, Equal, Eniac), Ghost is one of the fastest growing startups in LA.

This role is 100% onsite at our Beverly Hills office.

About Role

  • Support Ghost’s Account Managers with client service, including responding to requests for information, processing platform-based actions, reporting requested metrics
  • Work with operations team to track shipments’ arrival date to customers
  • Post transaction problem resolution, including investigating damages, shortages and chargebacks
  • Coordinate financing terms and order status with accounting
  • Work with accounting to ensure deposits, invoices are paid in a timely manner
  • Maintain effective internal and external relationships by using professional communication and efficient processes
  • A plus: manage data to ensure accuracy in client and financial records
  • A plus: work with logistics team to manage supply chain and shipments

About You

  • Detail-Oriented: Meticulous attention to detail in tracking shipments and handling invoices.
  • Proactive: Takes initiative to improve processes and solve problems independently.
  • Strong Communicator: Excellent verbal and written communication skills to coordinate effectively with multiple departments.
  • Problem Solver: Ability to troubleshoot and resolve shipment issues promptly and efficiently.
  • Organized: Strong organizational skills to manage multiple tasks and deadlines.
  • Collaborative: Works well in a team environment and can build positive relationships with colleagues and clients.
  • Customer-Focused: Commitment to providing excellent service and support to internal and external stakeholders.
  • Flexible: Adaptable to work in a fast-paced and dynamic environment.
  • Technically Proficient: Comfortable with logistics software and accounting systems.
  • Ethical: Demonstrates integrity and maintains confidentiality in handling financial information.

What you will love:

  • We believe if we aren’t first, we’re last! We need to be the best at what we do. We must set the highest standards in our winner-take-all market. We fight for every dollar and never settle. We are all owners, hustlers, and streetfighters - working together to achieve a unified goal.
  • Anything we can do tomorrow, we can do today. We drive a culture of high velocity, leaving no room for analysis paralysis. We promote efficiency and progress in every step we take. If it will help the business, just do it. It’s better to get a speeding ticket than a parking ticket.
  • We are a customer-obsessed company and believe in making it magical: Our members are at the center of our universe. We continuously strive to create experiences that are 10x better at every touchpoint. We anticipate their needs and go above and beyond, delivering experiences that surpass expectations.
  • We believe that problems are opportunities and we work together as a team to solve them. Every roadblock is an opportunity for innovation. We tackle problems as a team, welcoming open discourse to deeply understand operational and customer problems to create solutions. No task is too big or too small, and we take on challenges beyond our core responsibilities, spreading optimism and confidence.
  • We embrace radical candor. We embrace difficult questions and uncomfortable answers. Our decisions are grounded in data and facts, leading to meaningful and sustainable outcomes. We value giving and receiving open, honest feedback. We critique ideas, not individuals. We embrace radical transparency and rigorous thinking, avoiding decisions driven by ego or self-interest.

Benefits we offer:

  • Medical, Vision, and Dental with some plans covered at 100%
  • Competitive compensation and equity structure
  • 401K
  • Unlimited FTO
  • Monthly catered lunch

Our total compensation for this position can range from $58,000 to $70,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.