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Manager, Customer Engagement

Brightwheel

Brightwheel

Customer Service
United States
Posted on Wednesday, May 8, 2024
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day.
Who you are
You have an accomplished track record in sales and know how to achieve significant goals. You thrive on building strong relationships with key stakeholders and have a deep understanding of the unique challenges and opportunities that come with managing thousands of accounts. You excel at coaching and developing your team, using data-driven insights to identify areas for improvement and motivate your reps to exceed their goals. You understand the importance of building a strong team culture and are dedicated to creating a collaborative and supportive environment, even in a remote work setup. You are a natural collaborator, always seeking out opportunities to work cross-functionally to achieve shared objectives. You are passionate about making a positive impact in the world and are excited about the opportunity to do so in a dynamic and rapidly evolving startup environment.

What you’ll do

  • Create and deliver value to our brightwheel customers, building value propositions for our education curriculum to drive usage.
  • Own and drive significant goals in retention and expansion for our accounts, collaborating closely with cross-functional teams to develop and execute on strategic account plans.
  • Manage a team of 5 - 10 remote team members, ensuring they are effectively trained, motivated, and supported to deliver outstanding results for thousands of customers
  • Partner closely with our operations and enablement functions to set goals, provide data and insights, and iteratively design, build and improve systems and processes that enable our team to effectively manage and grow our enterprise and government accounts.
  • Collaborate closely with other Customer Experience teams, including Sales, Onboarding, Support and Operations to achieve our shared goals of delivering exceptional customer value and driving sustainable growth for the business.

Qualifications, Skills, & Abilities:

  • 2+ years of demonstrated success front line managing a team of high volume reps/roles
  • Evidence of strong people leadership and helping others get better every day
  • Track record of achieving ambitious goals
  • Strong analytical skills, with a data-driven approach to problem-solving, and a deep understanding of CRM systems such as SFDC.
  • Exceptional interpersonal skills, with a natural ability to motivate, inspire, and coach individuals and teams to achieve their full potential.
  • High level of empathy for our customers, with a deep understanding of the unique challenges and opportunities that come with managing complex and diverse accounts.
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams to achieve shared goals.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.