Reporting into the Head of Operational Services, the Partner Support Generalist works across various Partner programs and in support of internal team members to compile accurate data files, perform data entry functions, complete program configurations, as well as organize and prioritize incoming requests to the appropriate skill levels within Support. In this role, you will ensure records for our Enterprise level partners are established and maintained appropriately over time, as well as provide basic support for Dealer level programs. You will work closely with both Partners and their representatives, as well as internal Account Management and Support to ensure their needs are consistently met with quality.

Operations plays a key role in providing support for all of AutoFi’s clientele inclusive of individual Dealerships, Vendors and Enterprise level Partners. They triage all incoming requests, resolve general inquiries, make program adjustments, troubleshoot challenges, and ensure Clients/Partners are able to connect with the appropriate resources. They monitor program performance, proactively taking steps to resolve potential gaps, gain efficiency, improve quality and capitalize on enhancement opportunities.

An ideal candidate will have strong communication, time management, prioritization and organizational skills. They must have excellent critical thinking, attention to detail, be able to work under pressure and cross-functionally in a fast paced environment. Each member of our team is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience.