Agency Success Manager
Attentive
United States
Posted on Nov 16, 2024
At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
As a Partner Success Manager focused on supporting agency partners, you’ll play a key role in building and nurturing agency relationships throughout the customer lifecycle. You'll work closely with agency partners to ensure they are fully integrated, successfully onboarded, and supported across every stage of growth. This role requires a proactive approach to driving agency and customer success through account growth, new product adoption, strategic renewals, and a strong focus on delivering measurable ROI. As an advocate for both clients and agency partners, you’ll leverage industry insights and feedback to enhance our product roadmap and help agencies unlock value through our technology solutions.
Why Attentive needs you
- Relationship Development: Foster and grow strategic partnerships with agency customers, focusing on driving value throughout the customer lifecycle, from onboarding through renewals. Establish agency relationships as true extensions of our team to drive growth and satisfaction
- Strategic Planning & Goal Alignment: Collaborate with agency partners to create customized success plans aligned with each agency’s goals and challenges. Establish clear objectives and KPIs to ensure meaningful outcomes and satisfaction for all stakeholders
- Value-Driven Product Education: Stay updated on our product roadmap, providing regular demos and training on new features that support agency and shared customer success. Proactively suggest ways agencies can leverage product enhancements to drive results and maximize ROI
- Proactive Account Management: Monitor, analyze, and forecast customer engagement to provide clear visibility into the renewal and growth pipeline. Identify and manage risks through proactive touchpoints, taking the lead on mitigation strategies where needed
- Cross-Functional Collaboration: Act as the voice of the agency partner, working closely with product, marketing, and other internal teams to translate agency feedback into actionable product enhancements
- Stakeholder Engagement: Regularly engage with executives and key stakeholders on both the agency and customer sides, driving alignment and ensuring a strong collaborative approach to achieving shared goals
- Content and Program Development: Proactively identify areas where new content, training, or programs could further drive agency success and lead global initiatives to build partner capabilities
- Advocacy & Leadership: Serve as a trusted advisor for both internal and external teams, actively contributing to a culture of customer empathy, collaboration, and inclusion
About you
- Bachelor’s degree in Marketing, Business Administration, or a related field
- 3-5+ years of experience in agency partnerships, customer success, or enterprise account management, ideally within the Martech/Ecommerce industry
- Familiarity with CRM systems (e.g., Salesforce, Gainsight) and experience with email marketing or e-commerce platforms
- Strong communication and relationship-building skills, with the ability to connect with and engage multiple stakeholders across large accounts
- Proven program management skills, with the ability to manage projects from planning through to successful implementation and measurement
- Data-driven mindset with a proactive approach to identifying solutions and recommending actions based on customer and market insights
- Curiosity, adaptability, and a willingness to learn in a fast-paced environment
- Willingness to travel occasionally for events, conferences, and agency meetings
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $80,000 - $100,000 annually + bonus/commission + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-NR1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
