Manager, Professional Services
Attentive
Sales & Business Development
United States
Posted on Oct 19, 2024
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
Our global Customer Success organization is responsible for the customer engagement strategies that drive ongoing customer value within the company’s rapidly growing customer base. The Manager, Professional Services will report to the Director, Professional Services, and directly lead a team of individual contributors. You will support your team of PS Specialists in their day to day as they work with our customers to help them meet their own marketing goals by driving adoption within the Attentive platform. You will help us refine our processes, uncover data, and partner cross-functionally to build strategies that continuously deliver value to our customers and our business.
Why Attentive needs you
- Coach the team toward maximum efficiency and scalability, while focusing on customer outcomes and satisfaction
- Act as a primary point of escalation while focusing on improvements to services delivery
- Manage resource allocation and project assignments collaboratively with CS Managers
- Identify opportunities for better cross functional alignment with partners such as sales, marketing, and the partnerships teams
- Hire, develop, and grow the top talent of the globally distributed Professional Services team, while fostering a culture of customer-centricity and innovation
- Monitor business metrics and delivery of projects that drive key business outcomes for customers, continuously evaluating performance for improvement
About you
- 1-3 years of leadership experience in Professional Services, Consulting, or Customer Success within B2B SaaS as a manager, team lead, or senior-level IC
- Proven experience in managing changing initiatives through process improvement, team coaching, or systems implementation
- Experience scoping solutions and delivering on customer outcomes
- Strategic thinker with a strong understanding of email/messaging or marketing technologies
- Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem.
- Analytical and data driven decision maker, with knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
- Customer focused mindset with a passion for delivering value driven outcomes to the customer
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $110,000 - $140,000 annually + bonus/commission + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-LB1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
