We lead seed rounds and partner with founders from 0 to 1


Implementation Manager



Remote · United States
Posted on Thursday, February 1, 2024

We are searching for an Implementation Manager to join our fast-growing Implementation team. You have the ability to translate business objectives into compelling solutions and actionable recommendations.

In this role, you’ll get to:

  • Manage, maintain and foster relationships with clients during the implementation phase of the customer journey
  • Articulate the project technical requirements and expectations to the customer
  • Coordinate and lead implementation status meetings across client stakeholders and 1upHealth resources.
  • Drive business requirements definition during pre and post sales conversations
  • Coordinate with internal 1upHealth and customer resources for the flawless execution of projects
  • Ensure all projects are delivered on time within the stipulated scope and budget
  • Lead the initiation and planning of a project and ensure technical feasibility
  • Create and maintain comprehensive project documentation, including project plans, meeting minutes and RAID logs
  • Monitor, track and report on the progress of all assigned projects to the customer and 1upHealth stakeholders
  • Perform risk management analysis to reduce project risks
  • Employ change management practices in instances where there are changes in project scope or unforeseen complexity
  • Configuration of 1upHealth applications tailored to customer-specific requirements
  • Work with clients on completion of user acceptance testing in preparation for goLive
  • As applicable, partner with the 1upHealth Product team to identify new features and requirements based on customer feedback during the implementation

We are looking for people who have:

  • Strong project management skills driving large enterprise-wide programs to completion
  • Experience in consulting (or equivalent), ideally with a focus on healthcare
  • Excellent interpersonal, public speaking, and written communication skills
  • Expertise in managing complex projects and cross functional teams (engineering, data, dev ops)
  • Ability to articulate technical topics to lay audiences, such as explaining what an API is
  • Strong understanding of the payer marketplace, or the motivation to learn
  • High energy level, enthusiastic, and adaptable in a startup environment
  • Demonstrated experience selling and/or implementing cloud solutions
  • Experience working with cloud service providers like AWS
  • Knowledge of healthcare interoperability standards, including HL7 FHIR
  • Experience working with healthcare claims and clinical data
  • PaaS or Saas implementations experience
About 1upHealth
At 1upHealth, our mission is to unlock health data and improve industry outcomes. As leaders in FHIR® interoperability, our platform makes it easier for partners to access, integrate, aggregate, and share data across a variety of systems. 1upHealth is building a data ecosystem to promote the digital transformation of the industry and encourage insight-driven healthcare.
We are proud to announce that we have been named 2022 Best Places to Work in the Small Company and Best Paying Company categories by Built In Boston.
100% Paid BCBS Medical and Dental Insurance for Employees
Vision Insurance
Unlimited PTO
Home Office Stipend
Commuter Stipend
Wellness Reimbursement
Parental Leave (16 weeks for birthing parents, 6 weeks for non-birthing parents)
Company Meetings with Free Lunch